Plug-in isn’t detected after installation ![]() If you still can’t install the plug-in, review this list of issues and errors. ![]() ![]() If that succeeds, consider clearing your browser cache to remove obsolete credentials that might be interfering with sign-in. Open an InPrivate browsing session in Internet Explorer and try joining the meeting again. Go to Control Panel > Programs and features and, if required, uninstall existing versions of the plug in. Make sure your computer operating system and web browser are on the list of supported platforms. ![]() If you’re having trouble with plug-in, try these suggestions first: The Lync Web App plug-in is required for audio, video, and screen sharing during a Lync Meeting. Lync Web App for Lync Online Lync Web App Lync Web App operated by 21Vianet More.
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